PawFur's Happy Cat Guarantee & Refund Policy
At PawFur, we're all about happy cats and happy cat parents! We truly believe in our sustainable tofu-based litter, and we want you to love it as much as we do. If for any reason you're not completely satisfied, here's how we can help:
Changed Your Mind? No Worries!
In line with the Consumer Contracts Regulations 2013, you have the right to cancel your order and receive a full refund within 14 calendar days of receiving your PawFur litter. This applies even if you simply change your mind!
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How to Initiate a Return: Just drop us an email at info@pawfur.co.uk within 14 days of receiving your order to let us know you'd like to return it.
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Returning Your Litter: You'll be responsible for the cost of returning the item to us. Please ensure it's sent back via a recorded delivery service within 14 days of notifying us.
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Your Refund: Once we receive the returned item, we'll process your full refund (including the original standard postage costs you paid) within 14 days.
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Care for Returns: We kindly ask that you take reasonable care of the product and its packaging until it reaches us. Any damage may affect our ability to issue a full refund.
What Can't Be Returned (Unless Faulty):
To ensure hygiene and product integrity, we generally can't accept returns for:
Faulty or Not as Expected? We're Here to Help!
We do our very best to ensure every bag of PawFur litter is perfect. However, if your order arrives faulty, isn't fit for its purpose, or isn't as described, the 14-day limit for returns does not apply.
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Reporting an Issue: Please provide photo evidence as soon as you discover a problem or damage. Send this along with a description of the issue to info@pawfur.co.uk.
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Resolution: Once we've reviewed it, you'll have 30 days to arrange a return for a refund or replacement. We'll work with you to find the best solution!
Beyond 14 Days (Non-Faulty Items):
If you wish to return an item after the initial 14-day period (and it's not faulty), please contact us with a written explanation of your reason for the return. Returns in this circumstance will be assessed on a case-by-case basis, and a full refund may not always be possible, depending on the circumstances.
Delays or Missing Orders:
In the rare event of a delayed or missing order, our liability for compensation will be limited to the value of your order. We are unable to provide additional compensation (for example, for any inconvenience caused).
Love this litter! It's great for my asthmatic cat as its dust free, holds the smell of the pee🙈 and is easy to scoop and dispose of. And the bags are recyclable which is fab
Love this litter! Eco-friendly, clumps quickly and affectively, smells good, easy to clean and maintain. 1 bag fits perfectly for 1 litterbox. Love the simple packaging so easily recycled and no plastic so that's a win win! Overall, everything you need in a litter, choose this!
We love this product! Love that it is a natural byproduct, sustainable and biodegradable. Also the natural milky aroma really does cover odour better than other products we've had. Barely any tracking and dusting as well. Honestly can't fault this litter in any way 😃
The cat litter is really easy to use and quite economical. Its absorbency is great, and the bag is convenient to open, no scissors needed ✂️, just pull it open. The only minor issue is that the granules are a bit small, so they can spill and are a little tricky to sweep up. But I use a vacuum cleaner, so it’s not a problem. Definitely a thumbs up 👍!
My cat doesn't seem too bothered at all by the change so no feedback from him unfortunately. But I'm certainly appreciating what feels like an upgrade.
- It's lightweight and easy to lift the bag.
- The bag is easy to open, no need for scissors.
- It's pleasantly lightly fragranced.
- There's significantly less dust.
- less tracking throughout house and much less painful to step on than clay.
- less mess and residue in the bottom of the tray so less full cleaning.
- Overall has lasted much longer than clay.
- clumps quickly and scoops easily.
- Doesn't stick to the litter scoop leaving a dirty scoop like clay seems to.